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Driving innovation in convenience stores

Driving innovation in convenience stores

James Harries, senior retail analyst at industry think-tank IGD, looks at how independent retailers can use their size and agility to implement new ideas in a timely fashion. With so many convenience stores in the UK and competition constantly increasing, it has never been more important for stores to stand out from the crowd and offer something different. I o­ften go out [...]

📅September 19, 2014

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Editor’s comment: Restorative justice

Editor’s comment: Restorative justice

The issue of ‘restorative justice’ debated at this month’s ACS Crime Seminar was an extremely interesting one. On the one hand, experts were extolling the benefits of the approach, claiming it can reduce reoffending rates by more than 25%. On the other, retailers were sceptical – as their experience of restorative justice seems to have been of police officers issuing summary [...]

📅September 19, 2014

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Skingers says: Product launches and the template for success

Skingers says: Product launches and the template for success

It’s no secret that a steady stream of new products coming to market is essential to the sustainability of the independent convenience trade. A large number of purchases are made on impulse. Nielsen, the market research firm, has just completed an analysis of 12,000 food and drink launches in Europe over the last three years. Managing director Johan Sjöstrand told me 76% [...]

📅September 19, 2014

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Can the price war halt the £800m cost of consumer downtrading?

Can the price war halt the £800m cost of consumer downtrading?

The emergence of discounter stores across the UK has become an icon for the post-recession consumer, leaving the traditional supermarket chains reeling and embarking on a price war. Paul Hinds, SVP International Retail Solutions, IRI, examines whether the price war is having any effect on declining sales. In the first half of this year, the UK saw the biggest decline in [...]

📅September 15, 2014

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Editor’s comment: Focus on the customer experience to drive loyalty

Editor’s comment: Focus on the customer experience to drive loyalty

Why is it that every time I shop at my local Co-op, I come out feeling cheesed off? It’s not because I keep picking up from the shelves fresh and chilled produce that is two days past its sell-by date, although that doesn’t exactly help. No, the main reason is their ridiculous self-scan machines. Although I try to avoid using them, with [...]

📅September 5, 2014

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Skingers says: Take advantage of category guidance and advice to maximise sales

Skingers says: Take advantage of category guidance and advice to maximise sales

Knowledge is a valuable thing and we are lucky enough to be in an industry where statistics and data are freely available – it’s just a question of knowing who to ask. Every manufacturer will be able to explain exactly where their brand fits into the picture but, sometimes, you need to see the bigger picture, you need to see whole [...]

📅September 5, 2014

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Creative collaboration could be the key to business success

Creative collaboration could be the key to business success

A new report from American Express has investigated the ways in which independent grocers and convenience stores can positively impact their bottom line by collaborating with each other. Mark Roper, head of UK merchant services at American Express shares insights from the findings and the creative ways in which some of the UK’s independent stores are working together. He writes: Independent [...]

📅September 1, 2014

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Exciting times for the UK convenience sector

Exciting times for the UK convenience sector

James Harries, senior retail analyst at industry think-tank IGD, looks at some of the big trends in a sector that is growing in relevance as consumers increasingly look to shop little and often. It's never been a more exciting time to be a UK convenience store operator. ­That’s what one high-profile symbol group operator told me recently. From a value viewpoint, he’s [...]

📅August 22, 2014

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Editor’s comment: Reducing-the-strength alcohol schemes

Editor’s comment: Reducing-the-strength alcohol schemes

While no one likes to see street drinkers causing problems for residents and businesses in their town centres, it’s hard not to have sympathy for those independent retailers who feel they are being unfairly targeted by the increasing number of councils running “reducing the strength” schemes. Independents are being asked to stop selling cans of beer and cider with an ABV [...]

📅August 22, 2014

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Skinger’s says: Plain packs – a done deal?

Skinger’s says: Plain packs – a done deal?

Well, the trade has made its feelings on plain packaging known to the government – the consultation period has passed – but I can’t help thinking it’s a done deal. The government has gone through the motions of listening to the pros and cons, and no one doubts the effect smoking can have on health, but I personally don’t think plain [...]

📅August 22, 2014

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