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Shoppers – Winning the balance of power

Shoppers – Winning the balance of power

Prescribed category agenda Shoppers are now continuously connected both socially and technologically, and they want to live in a personalised world. The growth and development of smart technologies and social media have helped drive these desires and shoppers have come to expect relevance in all aspects of their lives, from the adverts they see as they browse the web to the [...]

📅August 18, 2014

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Editor’s comment: Supermarket wars

Editor’s comment: Supermarket wars

Many of you will have watched with interest the recent Channel 4 Dispatches programmes on the “supermarket wars” currently raging across the UK. At first glance, maybe there’s not a lot there we didn’t know already. The big four are losing market share to the discounters and are responding by cutting prices across the board. Shoppers are becoming far less loyal to [...]

📅August 8, 2014

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Skingers says: Bestway Batleys opens new doors

Skingers says: Bestway Batleys opens new doors

Last week Bestway Batleys opened its big, new, shiny cash and carry in Glasgow, its eighth in Scotland but the first to carry dual branding. The group now has 63 depots in total. Bestway, in fact, bought the cash and carry in April and spent the last few months expanding it from 45,000sq ft to 110,000sq ft. The depot never closed [...]

📅August 8, 2014

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The drivers of change

The drivers of change

There seems to be something of a debate within our industry at the moment over whether UK shoppers are really switching from big main grocery shops to smaller, more frequent shops, says Iona Carter, director at independent shopper research agency Shoppercentric. She writes: It’s a hugely important debate because the big four grocery retailers are turning their sights from large format [...]

📅July 28, 2014

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Editor’s comment: Tobacco plain packs

Editor’s comment: Tobacco plain packs

Not every independent retailer we spoke to at the Bestway cash and carry in Park Royal last week was opposed to plain packaging for tobacco products, but the vast majority either had concerns about the government’s planned move or hadn’t thought through the potential consequences. The main worry was that the uniform packs with brand names written on them in a [...]

📅July 25, 2014

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Skingers says: Opportunities in the spirits market

Skingers says: Opportunities in the spirits market

William Grant & Sons (formerly First Drinks) has just published its 2014 Market Report, which reveals current consumer trends and how shopper habits are changing as we emerge form recession. The saddest fact was that only 1% of convenience shoppers actually buy spirits in their local shops. Marketing director Gary Keogh said this provided an “opportunity to build further growth” because [...]

📅July 25, 2014

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Editor’s comment: Retailers urged to be patient following Costcutter switch

Editor’s comment: Retailers urged to be patient following Costcutter switch

One of the biggest shake-ups in the history of the symbol sector has taken place this month, with Costcutter’s long-awaited and sometimes acrimonious divorce from Nisa finally becoming a reality. Inevitably, there have been some teething problems associated with the switch to the new supply deal with Palmer and Harvey. Retailers have been in touch complaining of delivery no-shows, missing paperwork [...]

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Skingers says: Highlight deals to build business

Skingers says: Highlight deals to build business

A couple of weeks ago, I attended the Nisa Retail Summit in Sutton Coldfield, Warwickshire, where a mix of retailers and suppliers were updated on Nisa’s plans for the future – and there’s one idea I’d like to share with you. Nisa, like most of the symbol group operators, produces an illustrated leaflet highlighting the best deals in-store. Marketing director Ian Bishop [...]

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Will click and collect supersede home delivery for grocery retailers?

Will click and collect supersede home delivery for grocery retailers?

The recent announcement that Ocado has broken into profit for the first time will be a welcome boost for the online grocery sector, says Alex Munro, proprietary partner in Knight Frank’s Retail Agency. He writes: The purely online retailer said it made an underlying pre-tax profit of £7.5m in the 24 weeks to May 18, against a £1m loss for the same [...]

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It’s time for independents to embrace supermarket development

It’s time for independents to embrace supermarket development

Town-centre supermarkets can work in favour of independent retailers, says high streets campaigner Clare Rayner Too often, major supermarkets, such as Tesco, are blamed for the “death of the high street”. My belief is that larger, out-of-town retailers can be to blame for this: within towns, where supermarkets offer free parking and vital services, the local community is encouraged to stay [...]

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