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The Guide 2015
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Opinion

Multi-channel means convenience stores can cater for all tastes

Multi-channel means convenience stores can cater for all tastes

At the heart of UK grocery retail a battle is being fought out between convenience and choice, says Oliver Guy, retail industry director at Software AG. He writes: On the one hand shoppers’ tastes have changed and now require a far greater range of goods. But on the other, they have started using convenience stores which do not have the space [...]

📅August 26, 2015

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Editor’s comment: Voice your Sunday trading concerns

Editor’s comment: Voice your Sunday trading concerns

The independent trade has only a few weeks to react to the public consultation by the government on its plans to liberalise the Sunday trading laws in England and Wales. The fight will go on beyond the 16 September deadline for responses as it is likely to be several months before the government reports on the consultation and MPs get [...]

📅August 21, 2015

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Skingers says: E-cigs growth

Skingers says: E-cigs growth

It may only be a few years old, but the e-cigarettes category is evolving all the time – so much so that many retailers find it hard to keep up with the latest product trends. It all began with disposable ‘cig-a-like’ products, before progressing on to rechargables and then e-liquids, which are now said to be worth about £33m a year [...]

📅August 21, 2015

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Independent retailers have a voice on business rates on ATMs

Independent retailers have a voice on business rates on ATMs

Time and again, research shows that convenient access to cash for customers is a vital prerequisite for the success of local convenience stores, writes Tim Halford, commercial director at ATM provider Cardtronics. However, changes to the business rate regime threaten the ready supply of cash for independent retailers – which has the potential to reduce in-store spend, footfall and customer loyalty, [...]

📅August 11, 2015

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Big supermarkets must look further than promotional gimmicks in order to survive

Big supermarkets must look further than promotional gimmicks in order to survive

The grocery retail landscape in the UK is changing fast – particularly in the traditional mid-market stronghold of Sainsbury’s, Tesco, Asda and Morrisons. The economics of recession and the ongoing price war have driven dramatic changes in purchasing habits, leaving the big four supermarkets struggling for sales and share of a shrinking market, writes Richard McIntosh, UK managing director of European procurement [...]

📅August 10, 2015

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Skingers says: Sunday trading

Skingers says: Sunday trading

Over the last week or so I have been thinking about Sunday trading and the impending changes announced by chancellor George Osborne in his recent Budget. For many years now, it was only smaller stores of less than 3,000sq ft that could stay open all day – and that was fine by independent retailers. They had an advantage over multiple grocers [...]

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Editor’s comment: The true cost of the living wage

Editor’s comment: The true cost of the living wage

George Osborne’s post-election Budget turned out in the end to contain more than one nasty surprise for convenience retailers. First they were hit with his pet plan to deregulate Sunday trading, then came the double whammy of the new living wage, which left store owners reeling. Analysis by the ACS says the living wage could put more than 24,000 stores at [...]

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Talking Shop: Playing to your strengths

I recently returned from an ACS study tour around Sheffield. We saw some superb stores, all with excellent customer service. Those run by independent retailers all had one thing in common – every store was bespoke to the community it served. It was obvious the retailers had listened to their customers and were delivering an offer that met their needs. Over the [...]

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How can the till be more convenient for convenience stores?

How can the till be more convenient for convenience stores?

Last month, Asda followed the other three big grocery chains by opening a smaller format store in the south, as the supermarket convenience battleground intensifies. As a nation, we are shopping little but often, and the convenience store is a vital cog in meeting demand. So how is the sector - and indeed technology - adapting to changing consumer behaviour, asks [...]

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Examining the ‘connected shopper’

Examining the ‘connected shopper’

With Shoppercentric research finding almost three in every four UK shoppers aged 16+ has a smartphone - and one in three used one to shop in the last month - usage of smartphones when shopping has only increased 9% since 2013, despite the focus on mobile-enabled websites and apps since then. So what has been holding back the much expected great tidal-wave [...]

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