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The Guide 2015
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Opinion

Skingers says: A taste of success

Skingers says: A taste of success

For a lot of independent retailers, investing in sampling and promotional work of any sort is a no-no. All they see is expenditure, free product going out of the door and no return for them. But when you speak to an enlightened retailer like Vrinder Singh, a member of the Singh retail dynasty in Sheffield, it’s clear to see how much [...]

📅June 29, 2015

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Editor’s comment: The power of social media

Editor’s comment: The power of social media

Social media is so omnipresent these days that it is no surprise that a survey of independent retailers by Palmer and Harvey (P&H) shows so many of them can now be found on Facebook, LinkedIn, Twitter and Instagram. Almost two-thirds of the retailers surveyed now use social media platforms, but the other one-third of shop owners have not yet jumped on [...]

📅June 29, 2015

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Lidl – Coming of age?

Lidl – Coming of age?

There’s a new kid getting respect on the retail block – just they’re not new, says Myles Ritson, CEO and founding partner, Fusion Learning Ltd. He writes: Lidl has been in the UK for 21 years, but now it’s come of age with a booming business, surging public opinion, new stores galore and a thrashing of Waitrose & the gang at [...]

📅June 22, 2015

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Skingers says: Adapting the customer experience

Skingers says: Adapting the customer experience

Retailing is never easy, but the last few years have seen the convenience trade come under a lot of pressure from pound shops, discounters and the multiple grocers. However, recently I have noted several of our industry’s entrepreneurs talking-up prospects for independent retailers. A few weeks ago, it was the likes of Raj Aggarwal, Rav Garcha and Shaun Marwaha revealing their [...]

📅June 15, 2015

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Editor’s comment: Meeting the needs of top-up shoppers

Editor’s comment: Meeting the needs of top-up shoppers

Convenience stores are the natural home of the top-up shop, but as this month’s IGD Convenience Summit highlighted, they face ever-increasing competition from other channels, including the big supermarkets and food discounters such as Aldi. Top-up shopping is no longer simply a case of people running out of milk, nipping down to their local corner shop for a distress purchase and [...]

📅June 12, 2015

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Skingers says: Profit on return

Skingers says: Profit on return

Profit-on-return (POR) is a contentious subject that’s all about cash profits and it’s a subject that is guaranteed to generate a heated debate between independent retailers, manufacturers and cash and carries. The manufacturer provides a recommended retail price (RRP) when it sells-in supplies to the cash and carry and the cash and carry adds its mark-up before making a sale to [...]

📅June 1, 2015

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Editor’s comment: Sector consolidation

Editor’s comment: Sector consolidation

So, it’s finally happened. After years of people saying the independent retail sector was long overdue some serious consolidation, we are at last seeing a major deal take shape, with Booker set to snap up the Londis and Budgens business in Great Britain. The reaction from around the trade so far has been very positive. Although the teams at Budgens and [...]

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The shopper experience – is it all about price?

The shopper experience – is it all about price?

As the German discounters continue to build market share through low prices and a limited product range, the likes of Tesco appear to be following suit, says Paul Williams, founder of brand design agency Davison Williams. He writes: Tesco recently announced that it would reduce its 90,000 product lines by one third. Tesco’s logic is that if they offer their remaining [...]

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‘Social purpose’ can win hearts, minds and wallets in grocery retailing

‘Social purpose’ can win hearts, minds and wallets in grocery retailing

The recent opening of Community Shop, Britain’s first ever ‘social supermarket’, is a heart-warming tale of independent grocery retail’s power to address food poverty. But it’s so much more than a ‘nice story’. It’s a demonstration of putting ‘social purpose’ at the heart of retail to simultaneously create social and commercial value. And this begs a broader question, says Marc [...]

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Cloud Epos and the challenges of retail’s toughest environments

Cloud Epos and the challenges of retail’s toughest environments

All retail technology must be robust enough to cope with the stresses and strains of multi-channel, multi-site demands, but some environments test the capabilities of today’s solutions to their limits, says Richard Marshall, commercial manager at BCP. But what are the unique challenges of operating in an ‘extreme’ environment, and how can technical decisions impact consumer experiences? He writes: Today’s consumers [...]

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