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Winning with food-to-go

Winning with food-to-go

One of the genuine challenges facing retailers today is to develop a much better understanding of how shopper missions are changing, writes Michael Freedman, senior shopper insight manager at IGD. One particular change we have noted is the growing popularity of food-to-go, with four out of 10 shoppers claiming to have bought food-to-go in the last month, up from one-third last [...]

📅May 19, 2016

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Editor’s comment: Time to act on EUTPD 2 legislation

Editor’s comment: Time to act on EUTPD 2 legislation

This is a manic time of year in the independent retail calendar as stores gear up for the busy summer months and the industry puts on a series of trade shows and events around the country. In the last few weeks, I’ve found myself at the Nisa exhibition at Stoneleigh, the ACS Summit in Birmingham, Pro-retail in Telford and Bestway’s retailer [...]

📅May 16, 2016

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Have you assessed your payments strategy?

Have you assessed your payments strategy?

Taking payments is the lifeblood of any business and whilst a payments strategy may not naturally be front of mind, it is imperative that retailers give it some careful thought, says Raj Sond, general manager at First Data. The payments landscape is constantly evolving as new players enter the fray and established tech companies, like Apple and Samsung, introduce new consumer payment [...]

📅May 9, 2016

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Skingers says: No-sugar options

Skingers says: No-sugar options

Giving the customers what they want is the key to retail success and Coca-Cola, with its raft of top-selling brands, has done its fair share of brand development in recent years. At the moment, sugary drinks are the focus of attention and Coke has just revealed its plan to help reduce sugar intake. Coca-Cola Zero, which was launched in 2006, is [...]

📅May 5, 2016

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Editor’s comment: Customer service is key

Editor’s comment: Customer service is key

If delegates took only one piece of advice from last week’s Association of Convenience Stores’ (ACS’s) summit in Birmingham, then it was the growing importance of good customer service. There are many challenges facing the independent trade, ranging from the growth of both multiple c-stores and online retailing to possible future legislation affecting the key impulse sectors of tobacco, soft drinks, [...]

📅April 29, 2016

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Skingers says: Prepare now for tobacco industry changes

Skingers says: Prepare now for tobacco industry changes

There’s never a dull moment in the convenience trade and the next big challenge is going to be the implementation of the Tobacco Products Directive (TPD2) and the introduction of plain pack tobacco on 20 May. There is still a legal challenge to the move but, ultimately, the tobacco industry is resolved to the changes, whenever they come. The law is [...]

📅April 26, 2016

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Talking shop: Retail crime under the spotlight

Talking shop: Retail crime under the spotlight

The recent ACS Crime Survey gave us some shocking figures. Crime against our sector cost £122m last year, with £43m of that coming from shop theft. The cost of crime against each and every retailer is something of which we are all aware, yet seldom speak about. Over recent weeks I have been reading tweets from a retailer whose store had [...]

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Editor’s comment: EU Tobacco Directive – what will happen?

Editor’s comment: EU Tobacco Directive – what will happen?

The message to retailers from the tobacco trade could not be clearer as the introduction of the EU Tobacco Products Directive comes ever closer. There is no need to panic because little will happen for some time at a retail level after the directive is implemented on 20 May. The directive will eventually mean the end to packs containing fewer than [...]

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Are convenience stores delivering the top-up mission?

Are convenience stores delivering the top-up mission?

I have experienced first-hand that the way people shop is changing, with many shoppers now seeking the most convenient option that fits in with their busy lifestyles, writes Michael Freedman, senior shopper insight manager at IGD. Last week I met a shopper in Sutton Coldfield called Claire, a mum with a husband and two small children. She was battling to fit [...]

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Skingers says: Euro opportunities

Skingers says: Euro opportunities

There’s no hiding from the excitement at Mars Chocolate as it reveals its plans to make the most of snacking opportunities when the Euro 2016 football matches are being televised during the summer. Brand manager Greg Kent told me the re-branding of his Mars bars “taps into the excitement, buzz and anticipation ahead of the biggest football tournament this year”. He [...]

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