Camelot unveils new terminal and training initiative to prepare for the third lottery licence

The terminal will be introduced together with a new training package to familiarise National Lottery retailers with a host of new features designed to make serving customers even faster and easier.

The initiative is the latest phase of the introduction of state-of-the-art technology and networks designed to further enhance the National Lottery experience in-store, and allow games to be launched more quickly – helping to raise more money for the Good Causes.

Camelot also announces this week that it has already passed a significant landmark by installing new lottery communications equipment in over 6,500 retailers across the UK.

The new communications network will ultimately connect the terminals to the upgraded gaming systems and deliver streamed content to digital media screens.

The rollout followed a successful communications pilot programme – with retailer satisfaction for the install process running at over 98%.

Sporting eye-catching modern design, the new lottery terminal has been developed with input from retailers and offers a number of significant benefits:

• The ability to print National Lottery Fast Pay Cards, enabling all retailers – and their players – to benefit from this groundbreaking service.

• Faster printing time than the existing ISYS terminal – enabling customers to be served even more efficiently

• Touch screen technology to make the terminals easier to use and navigate – further reducing waiting times in-store on draw nights and at other busy times

• A smaller in-store footprint than the current design – making it more practical for retailers to site

• A significantly more powerful processor and larger memory than previous models – allowing faster performance.

Camelot will begin the training programme in July ahead of the wider rollout of the communications equipment, terminals and media screens. The new initiative is designed to ensure that all Camelot’s retailers are prepared for the start of the new licence in February 2009 and includes:

• Tailored training to cater for the individual needs of different types of lottery outlets, with the majority of training given in-store by Camelot’s retail sales team. Where this is not viable or practical for a retailer, group training events will be held in stores
• Refresher training at the time of installation
• Ongoing refresher training available through Camelot’s new e-learning tool, available on the terminal and via a dedicated website, allowing retailers quick and easy access to training at their own convenience.

Retailers will also continue to receive free installation and maintenance of lottery equipment, training and dedicated hotline services, as well as new and improved POS through the digital media screen network.

Camelot Sales and Customer Director, Steve Lucas, said: “This year has already been an exciting one for National Lottery retailers, with a host of new themed Scratchcards and a special £96 million EuroMillions jackpot draw in February helping to further boost sales and returns to Good Causes.

“We are committed to working with our retail partners so that we continue to grow sales and returns to Good Causes in the next licence – and we have jointly developed a new technologically-advanced retail package to suit their needs and those of The National Lottery as a whole. Retailer satisfaction for the pilot communication rollout was over 98% and we have now progressed to a full rollout, with the communications equipment already installed in over 6,500 retail outlets.

“The new, next-generation Altura UK terminal has been specially developed for the UK market with feedback from our retail partners – and is based on proven, best-of-breed technology. As well as being smaller than the current terminal, the new terminal features touch-screen technology, a more user-friendly interface and a faster printer – all designed to enable retailers to serve customers more quickly and easily. We’ll begin rolling out the terminal as the next phase of our retailer transition plans over the summer, along with onsite training to ensure retailers are up and running ahead of the start of the new licence in February 2009.”