Waitrose and Marks & Spencer score well in customer loyalty league

Industry News
Thursday, 02 July 2009
Waitrose and Marks & Spencer have scored highly in a survey on customer service.

An Institute of Customer Service survey reveals "world-beating customer service is thriving in the UK" and giving confidence to companies to look beyond the recession.

More than 46% of consumers think Britain is best for how well they are treated, surging ahead of the US on 25.5%.

Germany is a long way behind in third on 7.9% ...
 
New wave of retail closures "imminent"
Industry News
Wednesday, 01 July 2009

A fresh wave of retail closures is likely to hit the UK shortly, claims vacant property expert Safe Estates.

 
Marks and Spencer remains cautious as like-for-like sales dip
Industry News
Wednesday, 01 July 2009

sir_stuart_rose_thmMarks & Spencer (M&S) saw like-for-like sales drop by 1.4% in the UK during the three months to 27 June, the retailer said today.

 
Mills Group buys five Sainsbury's stores
Industry News
Tuesday, 30 June 2009

thumb_millsRetailer The Mills Group has completed the acquisition of five stores from supermarket chain Sainsbury's in a deal it hopes will increase annual turnover by 10%.

 
Morrisons, Asda and Aldi are big winners in Quality Drink Awards
Industry News
Tuesday, 30 June 2009

Morrisons, Asda and Aldi were the big supermarket winners in the Quality Drink Awards (QDA), the annual alcoholic drinks competition run by Independent Retail News and Talking Retail.com.

 
Bob Dylan to return in new burst of Co-op advertising
Industry News
Wednesday, 24 June 2009

The Co-operative Group is next month (July) returning with a fresh burst of TV activity featuring its "Good for Everyone" commercial, which is the first to use Bob Dylan's iconic song "Blowin' in the Wind".

 
Aldi and Lidl 'eclipsed' by Sainsbury's and Morrisons
Industry News
Tuesday, 23 June 2009

The grocery market is continuing to "ride out the recession", with the latest TNS Worldpanel grocery market share figures, published today for the 12 weeks ending June 14, showing the sector growing strongly at 6.5%.

 
New shoppers flock to Waitrose as grocery market grows sales
Industry News
Tuesday, 23 June 2009

Warmer weather and slowing food inflation have boosted volume and value sales in the UK grocery market, with Waitrose turning in an "impressive performance" over the last month, according to figures out today by market research company Nielsen.

 
Midcounties Co-op receives top community award
Industry News
Monday, 22 June 2009
The Midcounties Coperative Group was unveiled today as one of the nine new CommunityMark achievers for 2009 by Business in the Community.
 
Tesco unveils its ‘cheese idol' winner
Industry News
Thursday, 18 June 2009

A goat's cheese from Dorset has won the final of Tesco's annual Cheese Challenge to find the next generation of Britain's small cheese producers.

 
Three-quarters of corner shops face closure if tobacco displays are banned, report claims
Independent News
Wednesday, 17 June 2009

A ban on tobacco displays in shops could cause more than three-quarters of Britain's corner shops to close, claims a new survey.

 
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