srcg senior client director Andrew Phipps pays a less-than-successful visit to his local Sainsbury’s…
Blogs
srcg wake-up: “It was the best of times, it was the worst of times…”
23 March 2009
srcg wake-up: The truth is out there
17 March 2009
Which retailers are doing well or losing share; ‘requesting’ price reductions or supporting producers and suppliers; have the lowest priced basket, and are up or down? Is it the big multiples or the ‘fleet of foot’ independent groups such as SPAR? asks Scott Annan of consultants srcg
Staff engagement is more important than ever
16 March 2009
We hear much about the importance of outstanding customer service, especially in a difficult trading environment. But how do we know if this is really necessary? And if it is, what can you do to ensure your employees are delivering the best possible shopper experience? asks Clive Nicolaou, managing director of TNS Mystery Shopping.
srcg wake-up: Blue Monday thru Wednesday
10 March 2009
News reaches me from the States that the latest drastic action being taken by beleaguered retailers battered by the current economic storm is to flex their opening hours, writes srcg managing director Neill Sherrell.
srcg wake-up: changing times, changing needs
2 March 2009
A little bit of sunshine can raise flagging spirits, reports srcg director Scott Annan.
srcg wake-up: NPD for the sake of NPD
23 February 2009
Whilst everyone agrees that seeing new products on the shelves of our stores is interesting and sometimes even exciting there sometimes appears to be little in the way of overall product hierarchy planning, argues srcg senior client director Andrew Phipps.
srcg wake-up: Destroying the fear factor
16 February 2009
What does the global financial and economic meltdown mean for UK retailers? srcg managing director Neill Sherrell has some answers…
Customer retention in a recession
11 February 2009
Grocery retailers must look to spend their marketing budgets on helping to retain existing customers, writes the managing director of GI Insight Andy Wood
srcg wake-up: positive thinking can bring positive reward
10 February 2009
Director at srcg Scott Annan suggests that retailers will see more success if they focus on good old customer service values
srcg wake-up: the origin of the species
3 February 2009
Remembering the birth of Darwin 200 years ago, srcg senior client director Andrew Phipps looks at how retailers can create an improved shopping experience
