Not for the first time this year have my shops proved their worth to the surrounding communities due to adverse weather conditions.
‘Know your customers’ is a mantra that just about every company understands and embraces – or at least pays lip service to. But how well are firms actually putting the processes and systems in place to really get to know their customers? asks Andy Wood, managing director of GI Insight
It was good to see Home Office minister James Brokenshire taking time out to attend the Association of Convenience Stores’ Crime Prevention Forum in London the other week.
Inexperienced research agencies can jeopardise shopper research credentials, says Phillip Adcock, founder of Shopping Behaviour Xplained
We often hear about the threat that supermarkets pose to the high street, but how real is this threat and what can the high street do to fight back, asks Neal Game, director, TNS Retail & Shopper.
Jim Needell, commercial director at Kantar Worldpanel, analyses the changing face of the British High Street.
FMCG brands are still reluctant to engage with consumers outside of their own websites, because they want to directly own and control the relationship with the consumer. However, this insistence on trying to force unnatural behaviour by driving consumers to FMCG brand websites is puzzling, says Jo Malvern, product and marketing director, beforeIshop.
Chancellor George Osborne announced a hike in VAT to 20% from 4 January 2011 in the coalition government’s emergency Budget. Ken Parsons, chief executive of the Rural Shops Alliance, looks at the implications for small retailers.
Investing in promotional activity in the convenience store sector makes sense for brands and retailers, argues David Norbury, chief executive of REL Field Marketing